All of a sudden I have noticed an increase in my dish bill with no increase in service. I have found a $7.00 monthly protection plan charge appeared on my bill in the past several months. I had been rear-ended in a car accident 6 months ago, ultimately resulting in a surgery and complicated rehab. That made it difficult for me to follow up on this right away.
I called dish. They said I could drop the coverage immediately. I asked why it started in the first place. They said it is automatically added to charges 3 months after beginning service with Dish. Mind you, we have been with Dish, and only Dish, since analog TV was dropped. I told them this. I also told them we were never informed that this charge would begin or when it would begin. I also told them I never authorized nor requested such a charge.
They simply stated again that I could drop the plan. There was NO offer of reimbursement or credit for monthly billings of the protection plan I never requested.
Obviously this was not implemented in their supposed 3 month window of stated opportunity on their part.
Is their any class action suit out there against Dish for this seemingly illegal billing? Please let me know if you have had the same problem, or is this a "new" attempt to make money deviously on the part of Dish?
I am not yet certain what we are going to do about our service. We need to find another inexpensive option for TV services. We also do not have a lot of time or money to invest in being setup or wired with another company.
Thanks for any input you might have.
Product or Service Mentioned: Dish Network Tv Service.
Monetary Loss: $42.