Went through customer service *** to get the new hopper that records 16 channels. This *** box has more glitches than it's worth.
Not user friendly, freezes a lot, won't let you set to record future shows unless there is one due to air, remote is small and not user friendly.
This product was marketed too soon without proper testing. Instead of being a simple product Dish did a Direct TV thing and made everything more complicated than it had to be.
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