On 12/14, I contacted DISH Network to try to reduce my mother-in-laws DISH Network bill. I was quoted one package price and told them I needed to check with my mother-in-law to confirm that she wanted to accept it.
The DISH representative indicated that he would document the offer and all I needed to do is call back to receive it. When I called back (within 1 hour of receiving the offer) I was told that DISH could not honor that offer.
They had recorded the message/original offer and acknowledged that the offer was made to me. This is a clear case of bait and switch and I will never recommend DISH network to any friend and/or relative.
Product or Service Mentioned: Dish Network Satellite Tv Service.
Reason of review: Poor customer service.
Preferred solution: Deliver product or service ordered.