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On 12/14, I contacted DISH Network to try to reduce my mother-in-laws DISH Network bill. I was quoted one package price and told them I needed to check with my mother-in-law to confirm that she wanted to accept it.

The DISH representative indicated that he would document the offer and all I needed to do is call back to receive it. When I called back (within 1 hour of receiving the offer) I was told that DISH could not honor that offer.

They had recorded the message/original offer and acknowledged that the offer was made to me. This is a clear case of bait and switch and I will never recommend DISH network to any friend and/or relative.

Product or Service Mentioned: Dish Network Satellite Tv Service.

Reason of review: Poor customer service.

Preferred solution: Deliver product or service ordered.

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