Canceled my Dish Network internet service. Returned the modem and LNB onas directed. One month later I received a call stating I owed 207.00. When I inquired as to why I was first told for unpaid serviced thry November and December. After telling them I canceled the service months ago I was told it "must be for the equipment I did not return". I promptly asked what email address I needed to forward the conformation Dish sent me stating they had received ALL the equipment. After being put on hold for 15 min I was correct and told this has been updated to show the equipment was returned. He apoligized and all was good.
Fast forward two weeks and now they are calling my wife's phone. I returned the call from her phone, same story and I stated I had the email stating they received it and it was handled two weeks ago. This time the story changed to "the 207.00 was for the "Modem". "That the part on the dish arrived but the box for the modem has not". Folks, Both parts go in the same box. Nice try Dish. No wonder you are loosing all of your business.
Product or Service Mentioned: Dish Network Internet Service.
Monetary Loss: $207.