I regret the day I talked my elderly parents to go with Dish. They have perfect A++ credit and have never owned a credit card of any kind, not even a debit card. They pay cash or write a check or they don't buy it.
They do not own a computer or have the desire to own one or keep up with modern technology. They just want something simple, easy to use and they were very happy paying by check every month to DirecTV and had them for 3+ years and never had a problem of any kind until I told them to get Dish it was better.
For the first 3 months Dish was hooked up my mom called me and said Dish was doing the following plus I saw this for myself:
1-Continuously calling wanting a payment for the next month even though your already paid a month in advance.
2-Giving them a final notice or they would discontinue there service in 30 days and then making threats about cutting off there service if payment was not made within 48 hrs.
3-Sending messages on the TV in a bold black bar across the screen telling them there service was going to be canceled every day even though they were paying as soon as they received a bill and paid on time every month.
I called them and ask them to stop the messages on the phone and TV but it took me 2 months to accomplish this.
Well Dish Network, you've finally done it.
They cut off my parents service on 12/29/11 because of non payment of roughly $51.63 even though you already pay for a month in advance.
My mom called Dish and explained to them they had not even received a bill but Dish said sorry there is nothing they could do and cut it off even after she mailed the payment on the 26th when she had to call to ask where to send the payment to.
I contacted Dish on 12/31/11 and the woman I talked to was a very sarcastic, rude, arrogant person. I ask for her supervisor and after being on hold for 30+ min (while she told a supervisor the problem) a man named "Z" came on and started talking nice but turned out the same way she was except he got more rude than the rep. did.
He slammed the phone down on me when I questioned his reasoning for cutting off my parents service knowing that they had never been late on or ever missed a payment. I never got upset or even raised my voice because I knew with the holidays being here they would not post payment for at least a week due to personal being off for the holidays but that did not matter to Dish......they just want the almighty dollar.
I've been with Dish for almost 10 yrs and had some minor problems before but this is the absolute worst experience I've ever had or seen.
We are a very close family and after I informed my brother and his 2 adult children then informed my 3 adult children about the way mom and dad was done by Dish my brother and my son are not under a contract and they have already called and informed Dish they will be getting DirecTV as of 1/9/12 or 1/10/12 so cut there service off.
I'll be calling Dish as soon as my contract is up because I upgraded over a year ago to a get a HD DVR so I just signed on again and I have 2 DVR's. I have about 9 months to go but after that I'll see what DirectTV or cable has to offer.
Happy New Year Dish cancellation is on the way. You will regret the way you treat people because I know of at least 6 families who are leaving you.
Also everyone I come in contact with I'm telling them about how much roughly $51.63 dollars means to your multi-million dollar business.