I had used their service for several years and was really satisfied. However the roof mount of the dish caused my roof to decay in about a 4 square foot area.
I did not want to mount another dish on my roof and there was nowhere in the yard to place a dish due to trees etc.. So I called to cancelled the service and told them why. The person was very cordial and helpful. I was told if I returned the equipment I would recieve a refund because I had paid my bill ahead of time.
When I called back about the refund after having returned the equipment I was told they would not give me my money.
so I hope they enjoy the $118. I would never return to this service....
Monetary Loss: $118.