So this is a continuation of this comment back in the beginning of my service. Heres the link: http://dish-network.pissedconsumer.com/dish-network-3-strikes-20110316227094.html
After everything I've gone through to have dish as my TV provider, all's they've done is give me free payper view *** and free starz for about another month or so. Not too bad, but my complaint was about the rate that I signed on for and it going up. Their answer was, we had a rate increase, its un avoidable. Whatever, that's fine. I'll pay the increase, mainly because there was nothing I could do about it.
This brings me to my main complaint with these guys. We are moving and the apartment complex we are in now does not allow anything to be attached to the outside of it. No dishes, cables, antenna, not even a barbequer. They allow patio furniture, in moderation, but that's it basically. It's a very nice complex, otherwise I would have looked elsewhere. Price is right too! Anyways, I beg Dish network to help me out here, I show them all my issues I had with them in the beginning and I'm just asking for a little help here. I can't afford the termination fee with all the moving. On top of that, I have to pay to have the equipment shipped back to them as well.
So after all my begging, pleading and talking to supervisors, even trying to go online and chat with someone, they will not just wave the $175 fee to terminate. They would rather have a pissed off customer giving them a negative review and potentially having them lose customers. I run a Hotel, I know that if 10 or 20 dollars off a room will make the guest happy, then by all means, make them happy. They may still tell others what the problem was, but at least theres a chance they will say I fixed it and made them happy.
I will make sure I make a dent in Dish Networks wallet, customer base or whatever I can. This is unacceptable customer service and I wish to the heavens I never signed up with you guys!
Product or Service Mentioned: Dish Network Tv Service.
Monetary Loss: $175.