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In February, 2012 my DVR stopped working.Dish sent me another one.

I called tech support and he walked me through installing the new DVR and specifically told me the new DVR does not require a sim card. It's built in. I put the old DVR in the return box and shipped it back. About a month later Dish took an extra $50 out of my bank account.

I called customer service and was told they did not receive my old DVR back. I gave them the tracking number of my package, they found it (right) and said I would get the $50 refunded. After 2 more months and no refund, I called back to ask about it. I was again told they did not receive the old DVR.

I AGAIN gave them my tracking number, they found it, but then said the sim card had been removed. I told them I did not remove it, and it was there when I returned it. Tech support said I no longer needed it so I had no reason to keep it. I was still told no refund.

After many calls and requests to speak to managers, I was then told a manager waived the fee and I would get my refund. The lady supposedly transferred me to the department that would arrange the refund, but when that one answered, she said no way. According to the notes, I did NOT qualify for the refund because of the missing sim card. Whoever transferred me to her, lied to me when she told me a manager approved my refund.

What a joke. I then arranged for a TV antenna to be installed inside my attic, and I now receive a beautiful picture, and I am able to get any additional channels through other technology. I called Dish to cancel my service. When they asked why I was leaving, I told them.

At that point I was told yet again, I can have my $50 refunded if I would stay with them.NO WAY am I falling for that again.

Review about: Dish Network Tv Service.

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Anonymous
#573363

Connie,

That's a pretty interesting situation there and I wanted to check in with you about it!Did you receive a follow-up to get it taken care of?

Please let me know as I'm interested in whether it got resolved.My email address is michael.lemar@dish.com and I'll look forward to hearing from you!

DanB@Dish Network
#569835

@Cmills, I do apologize for the frustration this incident caused you. I'm also sorry we lost you as a customer over a $50 charge. I do hope we have the opportunity to provide you our best in service in the future.

Anonymous
#537785

Someone dropped off one of there satillate dish in my yard,attached to concrete, they keep telling me to dismantle it, I repeated several times it's not mine, it says DISH, not Connie on it, so after a hour chat, and no customer service on the phone, I called corporate at 303-942-8605, and talked to Debra Evans, who called everyone in my area to pick it up, she says she'll call me this afternoon to let me know for sure.

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