In February, 2012 my DVR stopped working. Dish sent me another one.
I called tech support and he walked me through installing the new DVR and specifically told me the new DVR does not require a sim card. It's built in. I put the old DVR in the return box and shipped it back. About a month later Dish took an extra $50 out of my bank account.
I called customer service and was told they did not receive my old DVR back. I gave them the tracking number of my package, they found it (right) and said I would get the $50 refunded. After 2 more months and no refund, I called back to ask about it. I was again told they did not receive the old DVR.
I AGAIN gave them my tracking number, they found it, but then said the sim card had been removed. I told them I did not remove it, and it was there when I returned it. Tech support said I no longer needed it so I had no reason to keep it. I was still told no refund.
After many calls and requests to speak to managers, I was then told a manager waived the fee and I would get my refund. The lady supposedly transferred me to the department that would arrange the refund, but when that one answered, she said no way. According to the notes, I did NOT qualify for the refund because of the missing sim card. Whoever transferred me to her, lied to me when she told me a manager approved my refund.
What a joke. I then arranged for a TV antenna to be installed inside my attic, and I now receive a beautiful picture, and I am able to get any additional channels through other technology. I called Dish to cancel my service. When they asked why I was leaving, I told them.
At that point I was told yet again, I can have my $50 refunded if I would stay with them. NO WAY am I falling for that again.
Product or Service Mentioned: Dish Network Tv Service.