DISH NETWORK - Unauthorized transaction
We switched to DISH Network from Directv after some problems with our bill that Directv weren't willing to work out with us.That was late December.
We gave DISH a debit card number to pay the fees to get their service started and DID NOT sign up for auto-pay. They insured us that it was a one-time fee and that they would not use the card number for anything else. By late January, we decided we weren't happy with DISH and got a great offer from Directv to return to them. Directv reinstalled their service on 1/24/2013.
The following Thursday, 1/31/2013, I called my bank's automated system to check my checking account balance, knowing that my husband's paycheck was direct deposited that morning. I was HORRIFIED to find out there was a $500 charge on my account, leaving me with a negative balance in my account and my husband's paycheck not being able to be processed because the charge took the full amount of his paycheck and then some. I called my bank and spoke to a person. She told me it was DISH and I had to call them and clear it up.
When I called DISH, the person LIED and told me it wasn't them and it was a problem with our bank. I called the bank back, who again told me it was DISH. I called DISH back a second time, and again was LIED to a told it wasn't them.
Needless to say, it left me without money for food, gas, or rent, and a negative balance in my account.My bank, luckily, is fighting the charge for me, but I might not have my husband's paycheck for 10 business days.
Monetary Loss: $500.