Dish Network does not state anywhere in the contract nor were we informed by any service representative prior to signing the contract that there is absolutely no 'grace period'. We purchased Dish Network exactly 10 days ago.
Believing the many advertisements you can see on their own website and a few televised commercials that the "Try us for free" statements were valid, we ordered dish network to try it out. We called prior to what we thought was within our 'grace period' to cancel services. We called around 6 pm on August 4th, 2012 and spoke to a service representative. Just before tying loose ends to finally cancel service, which we are extremely unhappy with, the representative calmly declared that we will be paying a $437.00 cancellation fee.
The early termination fee is outrageous and clearly trickery. I am a nursing student and my husband works part time, we can not afford to pay such a high fee. After pleading and explaining our case with the representative we were then directed to Diane Boush, a lower end manager.. who yet again then stated we will have to pay the fee regardless if we are unhappy with service.
After reviewing the contract, there is a clear statement regarding the cancellation fee that the fee is in the "option of the sales representative" meaning that the fee is not obligatory or crucial and completely under the discretion of the representative handling the cancellation. Sharing this information with Diane, she rudely stated that they will be charging us and abruptly transferred us to a different manager, Tim Obers. Tim was very unkind and unwilling to work with us, (his costumers) as he described regardless of how early we are cancelling service, even if it was on the first day, the $437.00 would apply. We aren't getting most of the channels due to bad reception, and will be moving soon so we thought it would be best to cancel.
How is this even legal? They are falsely advertising free trials when there are none and binding costumers to contracts for services that are almost non-existent. We are extremely unhappy and will be sharing this information with everyone we know, hopefully deterring our friends and family from ever purchasing Dish.
They do not work with their costumers and are rude and have completely outrageous policies in order to scam costumers out of more money. Just terrible
Product or Service Mentioned: Dish Network Sales Representative.
Monetary Loss: $437.