On 1/18/2011, we ordered Dish's satellite service based on ad that we could obtain the service at a $15.00/month discount for one year. The total package was $69.99/month + tax. Our very next statement, issued 2/6/11, shows a price increase of $5.00/month to $74.99 + tax, with the explanation that this is an industry-standard price increase. I'm sure they knew in mid-January that the prices was going up in February. They should have disclosed that at the time of our order.
Also, when we spoke with the sales rep, after we agreed to subscribing to the service and had everything set up, the sales rep transferred us to another department (can't remember the exact name, I think it was "confirmation" or "verification" department) that set up our direct payments for the service. At this point, we were informed that there would be a $49.99 charge for "paperwork set up" or some such thing. When we complained that the sales rep had not mentioned this fee, we were told that the sales rep was not supposed to mention this, it was that department's responsibility to disclose this.
I feel that truth in advertising requires full disclosure -- we feel that we were misled.
Product or Service Mentioned: Dish Network Tv Package.