Just had Dish Network installed yesterday Saturday July 21st, 2012. Originally I was told by the "Salesman" that I would be only signing up for a 12 Month contract.
After the installer completed the install I noticed the contract said it was a 24 month contract and pointed out that it should only be a 12 month contract. The installer told me I was only signing his work order and that I could call customer service to straighten out the contract. I spoke to the "Loyalty" department only to be told over and over again that what I signed was a contract and nothing can be done. I apparently did sign the 24 month contract, shame on me, but the part that really bothers me is the lack of concern on their part for the situation.
Its not like I sat on this for months and then decided to call and complain about the mistake, I called immediately. I will honor my contract because it is my responsibility but will also file complaints with every agency that has any involvement with companies that do business like this company. We were deceived form the start and feel like deception is a typical sales strategy for this company to get you locked in to a contract. I will also at the end of my contract cancel my service and never do business with this company again.
I also know of seven other customer that currently do business with this company and will do anything I can to get them to cancel their service even if I have to absorb some of the cost for them to change. My advise to anyone planning to do business with Dish Network would be first, DONT DO IT, but if you do make sure you read every line of the contract before the installer does anything and refuse the install if it isn't correct.