Not resolved

After wasting my money on their services for 2 years and spending an ungodly amount of time on the phone with their customer service department over billing errors, I canceled my service two days ago.

The last specific thing that motivated me to cancel was the following: I signed up for auto bill pay and in return I was to receive 3 months of HBO/Showtime for free. Upon receiving my next bill, the company had charged me the pro-rated amount for the movie promotion (for days until my next billing cycle) and then charged for another full month of service. When I called the customer service department to ask why I was being charged for my three months of free movies, they explained it was a system error. They told me to pay the full amount of my bill and they would credit the amount back to my account no later than the next billing cycle. (1 month later) In my mind that is borrowing my money for free for an entire month. They sure don't have a problem taking the money out of my account the moment I make a payment, but they're unable to credit back my money for a month?? What a crock.

Today I received a call from their sales department. When we answered the phone they hung up. I called back to inquire why they were calling and they couldn't give me a reason.

I asked them to email me an itemized billed showing all charges and prorated services so I could see the amount they would be refunding me. They said they could not email it. They said they could only send it USPS.

They told me that I would need to ship my equipment back to their company within 30 days of account cancellation or I would be billed the full amount for the equipment. ($500) They are sending my boxes to ship it back in. It takes up to 10 business days (14 week days or up to 16 week days depending on when you cancel your service). So, I theoretically have less time to send it back then they have to get the boxes to me. On top of it (which is not listed ANYWHERE on their website) they are charging me $15.00 to ship back their equipment. I'm PAYING them to cancel my service. I had a good mind to disassemble their equipment and ship it back in pieces.

The last woman I spoke to today provided me with her personal contact information. She told me that from now on I am supposed to call her in order to ask any questions. I guess they're finally fed up with me. I want to provide all of you with her number too:

SERENA EDWARDS: 720-514-8555 EXT: 52027

She was nothing but rude today. So, if you have questions, please feel free to inundate her with your requests. I'm SURE she'll appreciate all the calls...and so will I. Never again will I EVER use Dish Network

Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

Add me to the "Never Again will I have Dish Network club". Will charge $90 to remove the satellite dish, $17 to return receiver and a part of the dish that I am to retrieve.

$8 a month service charge on equipment and an additional charge for a visit if you actually need service on your equipment. Unbelievable.

Seen the last of my $ and will spread this message at every opportunity.


Hi this is Alicia Brink. I'm with DISH Network.

I wanted to apologize about the confusion. We do offer promotions that are free programming, since we bill in advance you will see prorated charges on your account. Once you remove the programming after the promotion time frame you will also receive credits for the specific amount of time. So once you add the charges as well as the credits you will see that they zero each other out.

When you cancel services the equipment has to be sent back within 30 days to avoid additional charges. Since we do not have the capacity to store returned equipment in our local offices due to the amount of new equipment needed for customers in your area, you would be required to ship the equipment to one of our main offices.

For retuning your leased equipment back to DISH Network, you have the option of using the packaging we provide for you, or you can choose your own shipping method. However, you will generally save money by using our packaging as it is only $15 per shipping label, which is as low as half the cost of other couriers.


I totally agree. I had to pay $15 to send back their equipment too, how ridiculous.

DirectTV or Comcast provides free shipping for return equipments. I hate Dishnetwork.

You May Also Like