When did the saying change to "the customer is always wrong"? Condensending customer service representatives (i.e., and I quote, "Ms., look out your window, is there snow coming down?") to rude customer service supervisors - one hung up on me!; their treatment of customers is astonishing.
After a representative ensured I was no longer contract, I called to proudly cancel my service to find out that it will cost me $75 as there is 6 months left on the contract. Not to mention the double billing. I have spent 4+ hours on these issues with resolve.
All I get is double talk and no one who can fix the problem. How are they still in business, especially with 800 attorney general complaints in my state alone!
Monetary Loss: $75.