I reduced my rent substantially by moving to a senior complex that does not allow satellite equipment. I was 6 months into my contract. I requested a statement or letter stating my earlier termination fee to present to Charter who will pay DISH. After numerous phone calls and speaking with three supervisors and one "fraud" department person, I was refused a written statement or letter. I first must close my account which will pile on the whole $340 (I have been paying them $20 a month set up when I moved) in addition to Charter.
How ridiculous is it that a company can not produce a piece of paper to assist their customer in a transition that is in their best interest. I hesitated to close the DISH account because they will take the money from the account you began service with. I have "bitten the bullet today" and pray that the timing for this huge charge and the payment from Charter work well so I am not hanging out there. If it does not I have spent money out of savings that I really could not afford.
What's wrong with this picture? This is the worst customer service practice I have encountered in all my years and remember I said I was a senior citizen. I vow that DISH will not see me or anyone I know or can influence on their customer account list. No repeats from this gal.
Product or Service Mentioned: Dish Network Account.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.