I reduced my rent substantially by moving to a senior complex that does not allow satellite equipment. I was 6 months into my contract. I requested a statement or letter stating my earlier termination fee to present to Charter who will pay DISH. After numerous phone calls and speaking with three supervisors and one "fraud" department person, I was refused a written statement or letter. I first must close my account which will pile on the whole $340 (I have been paying them $20 a month set up when I moved) in addition to Charter.
How ridiculous is it that a company can not produce a piece of paper to assist their customer in a transition that is in their best interest. I hesitated to close the DISH account because they will take the money from the account you began service with. I have "bitten the bullet today" and pray that the timing for this huge charge and the payment from Charter work well so I am not hanging out there. If it does not I have spent money out of savings that I really could not afford.
What's wrong with this picture? This is the worst customer service practice I have encountered in all my years and remember I said I was a senior citizen. I vow that DISH will not see me or anyone I know or can influence on their customer account list. No repeats from this gal.
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss poor customer service of dish network account. Dish Network needs to offer any options to resolve the issue according to poster's claims.