In March of this year, I discovered via my annual credit report check that Dish was turning over "my account" to a collections agency, saying I owed them $445 for charges from last summer.
I have never had an account with Dish, never received any bills from them. It's possible that my roommate hid the bills from me, but I never saw the bills. The apartment complex I lived in at that time does not allow satellite dishes, so I could not have had Dish service there, and I would have immediately addressed the issue when the first bill arrived. Of course, I can't prove that my then-roommate set up this account or hid/destroyed the bills.
When I first called Dish, I couldn't get any info about the account because I didn't have an account number and my phone number wasn't on the account.
I finally got the account number from the Collection Agency and contacted Dish again. The first phone rep I spoke with told me the account had two addresses. One was the billing address where I lived at that time.
Dish will not reveal to me the other address which was the "service address."
Eventually the Dish phone reps passed me along to someone in "Executive Resources" who said I had to file an ID Theft report with FTC and a local police report and Fax all that paperwork plus more to their "Identity Theft Investigation Team." I've sent umpteen pages of paperwork but Dish still says I owe them $445. The Exec guy gave me his number and extension (not a toll-free number, of course) and said I could call him anytime I had further questions. When I called that number a couple of weeks later, I got voice mail and left a message for him to return my call. He has not.
My local law enforcment investigator says I must have a copy of the bill before he can initiate an investigation into the fraud. Yesterday, I called Dish and asked for a copy of the bills. I was immediately passed along to yet another person in "Executive Resources," who told me I would have to get a subpeona to get copies of the bills.
Said subpeona must be Faxed to their legal department, then it will take several weeks for them to review the subpeona and comply with it.
Here's the catch, I can't get a subpeona without a copy of a bill.
Dish, of course, refuses to give me any contact info for the ID Theft team or for their legal department, other than FAX numbers.
I'm totally stymied as to how to resolve this since Dish refuses to give me any info about the account except for what I've included here.
I have reported the ID theft to all three credit agencies, but I want Dish to remove this account, remove the charges, and remove the fraudulent account information from my credit reports.