I was to have my service moved by the "Mover" Program. Yesterday the technician came over to inform me I am unable to receive service due to line of sight issues. He contacted customer service to advise me I still would be required to pay for a service even though I could not receive service. Ethically I had a problem with this. I was put on the phone with a "Supervisor" by the name of Paul LS 7? I explained my dilemma and he stated his job was to "ENFORCE" the contract that I apparently signed, he said he was customer "ENFORCEMENT" not Customer service. I have been in the customer service/Construction Management business for 27 years and I was applaud at the verbosity of your "Supervisor" He continued to tell me it was not his fault I moved to a place that was unable to get Dish service. I explained to him the move was done out of necessity due to a family tragedy. He could have cared less. Even your installer was shocked at his aggressiveness. By the way the tragedy was my Sons suicide! Thanks for caring DISH.
I am shocked that your company is so over the top aggressive about collecting for services that can not be given. Especially when it is no fault of my own. The right thing to do from a customer service stand point is to say we are sorry and let me go so I will come back again in the future.
I am so disgusted that if not let out of my contract I will continue to spread my story.
Monetary Loss: $352.