Update by user Feb 21, 2013
Yup!!! That's the way to scsre them off!
Same thing happened to me with BIG O Tire! I was taking them to court....and a couple days before the hearing, the Manager wanted to resolve the issue after they told me I wasn't allowed on their property again! But I did all my hoemework, and caught them in a BIG LIE!!
They got scared and knew they would lose in court!!! :eek :eek :eek :eek :eek :eek :eek :eek :eek :eek :eek :eek :eek :eek
Original review posted by user Feb 18, 2013
I had called DISH NETWORK to cancel after I was with them for 3 years. I spoke with one of the Customer Service Reps and told them I was cancelling because I was switching to DIRECT TV.
The Rep told me that they would send me the box to return the equipment (along with the free postage) I received the box and packed all my equipment, along with my remoter controls. I called them a second time before taking it to the UPS store. I asked the Rep distinctly if I would be charged additional fees because I felt that the box seemed a bit heavy. She told me that she was positive my equipment was under 15 lbs.
and not to worry about it. That it would be fine. The return postage label was paid for up to 15 lbs. A couple weeks after I cancelled, DISH had been calling me everyday, leaving me messages, and stating that I owe $39.50...My last bill was only $20.
I called them after I heard the message and talked to another Rep. I told him I had called before I sent the equipment back, and told him I spoke with a rep before I returned the equipment, and she told me there would be no additional charges. He tried to explain to me why the charges were higher, but I refused to listen to him..I told him that they told me false things and I was NOT going to pay the additional fees. He put me on hold and then came back on the phone and told me they would waive the additional shipping fee.
So now I only owe the the $20 from what I owed in the beginning. DISH sure tries to get over on people!! It's a good thing I had cancelled my card on file with them a long time ago, or it would have been a worse scenario! DISH NETWORK ARE A BUNCH OF THIEVES.
You have to know how to apply pressure on them to get what you want..Anybody else who tries to get over on me, Watch out!!
Product or Service Mentioned: Dish Network Tv Service.