Update by user Aug 30, 2012
I e-mailed Raymond G. with DISH on July 31, 2012 from conroe, texas, US and he never responded (probably a PHISH-er).
My complaint to BBB has bounced back and forth between LA and Denver offices; I don\'t know if they even submitted complaint to DISH.
Original review posted by user Jul 30, 2012
For months after starting with Dish, pause or fast-forward for recorded or live TV caused a loss of audio, restorable only be turning the TV off and on (literally thousands of times). Various false fixes from dozens of calls to Dish included changing DVRs twice and the HD cable (for another of their garbage standard cables) and their second tier techs saying it was a software issue they were working on to be available in another month or two.
Finally another tech came out, identified the problem as their garbage HD cable; hooked up composite cables to solve loss of sound issue but deprive me of HD picture quality which I pay extra for. Their Executive Resolutions member Jennifer Webber said she would locate the Tech who knew the issue and reimburse me $15 to buy the HD cable to give me HD picture wihout loss of audio. Then she failed to call me back in spite of several voice messages. Another Executive Resolutions member, Ralph, told me he personally gets HD quality picture with composite cables (something their tech and my eyes tell me is impossible) and Dish would do nothing further to resolve the issue.
So I pay for HD but don't get HD. Do not believe their recent ads about superior customer service; it is no service, just aggravation and no help.
Product or Service Mentioned: Dish Network Tv Service.