Walden, New York
Not resolved
1 comment

long time dish customer. relocated and dish installer did a great job, but explained the charges wrong. asked several times and even had them put it in writing. followed up with customer service who did a great job making sure what i was told was correct. she even offered a credit for my overcharging and a courtesy credit for the hours i spent on the phone over 3 days.

waited for my next bill and wrong.....

called dish and they have no record of the conversations, they conveniently lost the information. i was properly escalated to their team who deals with people "like me" not sure what that means....

all i wanted was what i was originally promised, but i had the most rude person who read from a card and would not stop over talking me. she was even shouting at me to listen. finally she offered her best and then asked me if i wanted that and that she would note that i would accept the offer as final resolution and i can not complain further.

never got what i was originally promised and i have now given up on dish tv. still a customer, but will not recommend or sign up for new service after this contract is over.

sad to lose a customer over their broken promise and a mean customer service lady.

Review about: Dish Network Tv Service.

Monetary Loss: $14.

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Anonymous
#667884

We had our service disconnected and we have been paying every month.I would never recommend Dish to anyone.Bunch of lying rip-offs.They have done us so very wrong.Never go w/Dish network.Lying pieces of ***.

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