I was so happy with my DISH services until this year. I liked the extra channels each month etc. Whenever I called with a technical issue, someone was patient and helpful BUT:I called in January to place my services on hold as I knew we’d be gone for almost 3 months. Although the DISH representative was difficult to understand from her accent she never NEVER mentioned a fee, so I was surprised to find I was charged $5/month (Directv didn’t do that when I would suspend service) plus the continued rental of equipment.I talked to a representative in February about that fee and although he,too, had an accent, I could understand his better! He offered to refund the $5/month and gave me a discounted $20/month off the billing price when I would resume the services.My last bill reflects neither of these offers. And, Joy (#506?) who 'helped' me cancel my services had quite the attitude! And my final bill is at least $20. more than I was paying. I do not know where this number came from …..no $20 discount or $15. rebate. She did offer me $30/month discount to continue service …reflected sometime in the future…..I apologize, there is no trust left when the prior offer is not reflected in my bill. As I explained to her, my shock of going from $14 to $155…..7/8/2015: I did go in and pay what I saw on the website on 6/2/2015 as I wanted to call back and again protest but I couldn’t bear arguing again. Then I received a paper bill (for $10.) and a phone call that I would be sent to collection. Do you realize how insulting this is that I can get huge discounts to come back to your service but you won’t forgive $10?????? When you also didn’t rebate the $15…..or follow through on the $20/month discount??????I called and spoke with David; although he was pleasant, he couldn’t help. Then the letter from the collection agency ....for $10. After several years of prompt payment and being a loyal customer.
Reason of review: Poor customer service.
Monetary Loss: $55.
Preferred solution: Full refund.
I liked: Discounts, Old customer service before it was outsourced, Additional channels each month to try out.
I didn't like: New customer service outsourced, No follow through on customer rep promises.