I had recorded a bunch of movies, sports, news programs etc on my DISH/HOPPER/JOEY system recently installed. Today when I turned it on a screen message indicated the system had been automatically updated, and that erased DVR programming could be recovered with the blue recover button.
I accessed the DVR and all the recorded programming was gone. Using the blue button gave a message saying there was nothing to recover. Went online with tech support and was passed to advanced tech who said their upgrades never erase programming (if so then why did the message indicate erased programming could be recovered).
The tech was of no help whatsoever. Truly upsetting.