DO NOT CHOOSE THE the Dish Network !!!
Absolutely brand new Dishnet customer as of 15:30 hrs Eastern on 12/02/2013. By 16:00 hrs the same day I was an upset Dishnet customer and after 30 minutes on the phone with customer service I am a HOSTILE, DISSATISFIED AND DECEIVED
DO NOT GO WITH Dish Network SAVE YOURSELF A TON OF AGGRAVATION here is how our experience went.
My wife called and thought we were getting The Hopper and HD. The installers come out, state simply "We are with the Dish Network here to install the service you ordered. The installers finish, hand me a busted screen PDA saying "Would you sign here and initial there stating we performed the installation". After I sign my wife asks "How does the Hopper functionality work" and the installer says "ohhh this isn't a hopper system it is a STANDARD definition DVR system.". I ask how we fix this and he says "Well we dont have the HD equipment with us but if you just call customer service they will take care of it for you". From that point on I only heard about how it was going to be additional fees for equipment, 460.00 dollar early termination fee if we want to cancel and how the installers told us exactly what they were installing when they arrived (lies lies lies they didn't advise us of anything other than who they were and why they were here).
My absolutely favorite response from the office of the president mind you now was "Well you saw the equipment being installed you couldn't tell what you were getting!". OMG these people, as a combined group, are at the very least the WORSE customer service experience I have ever had the displeasure of dealing with. Worse is I have to believe it is encouraged and TRAINED dysfunction due to the consistency of the answers (though the office of the president does get extra points for what I believe to be individual creativity in providing horrible customer service.)
You stand warned. If you go with this company you asked for it.
Product or Service Mentioned: Dish Network Customer Care.