Dishnet advertised in direct mail and on television their satellite delivered internet service which offered a 10mbps speed for %59.99 per month plus taxes and equipment fees. Based on that representation I ordered the service and it was installed on October 10, 2013. I needed the service so I could work remotely from home.
The internet service never worked to the speed of Dishnet's claim. On two occasions thereafter I had a technical support representative come to the house and try to get the service to 10mbps. They failed each time. The service rarely got above 3mbps and barely got to 6 mbps. This is as slow as old modem dial up speeds. the internet connection was so slow that I could never download files from my office and the general speed was so slow it was infuriating to use the service. After repeated calls to Dishnet's rude and discourteous customer service. They keep you on hold for half an hour and then say they cannot help you...Dishnet informed me that there was nothing they can do to fix the problem--they claim there was no problem. I cancelled the service. After less than 3 months of this ridiculous service I cancelled it and they now have sent me a letter and posted to my account that I owe them a $367.50 early termination fee for cancelling the service.
This is ridiculous. The service never worked as it was represented. Dishnet breached the contract that they claim the "early termination fee" is secured by.
I should not have to pay this. They deceived me into buying a service that did not work as represented in their advertising.
Product or Service Mentioned: Dish Network Internet Service.
Monetary Loss: $368.