I received an offer to purchase a Polk Audio FR1 Soundbar and Subwoofer from the Dishnetwork Authorized Installer. After the demonstration I was hooked and made the purchase.
About 3 hours after getting this equipment, I decided to relocate the bar and subwoofer. After connecting the power cord to the soundbar it would not power up. By jiggling the cord I noticed that the indicator light would blink off and on but would not stay powered up.
I placed a call to the Dishnetwork Tech Support and informed them that a piece of equipment that was purchased that day was defective. I was given two options; return the equipment and receive a credit for the returned item or call Polk Audio Warranty Department.
Needless to say, I was not thrilled by Dishnetwork for not "THINKING OUT OF THE BOX!" and having another technician replace the defective equipment.
After making the call to Polk Audio, I informed them that there appeared to be an "electrical short" on the "Female" portion of the electrical connector. I had stated that the equipment was not even "24 Hours" old when the damage occurred.
After giving the serial number from the back of the soundbar to the Polk Audio Technician, he immediately informed me that I would have a replacement within 2 business days. Only stipulation was that I needed to return the "Defective Soundbar" so they could do a quality assessment on the equipment.
Dishnetwork is usually a great provider of technical support and service, but when they offer a "Third Party Vendor Item" I feel that they should have attempted to replace the item especially if it was only a day old.
Polk Audio has great Warranty Service!
Product or Service Mentioned: Dish Network Technical Support.
Reason of review: Damaged or defective.
Monetary Loss: $400.
Preferred solution: Let the company propose a solution.