Last night I received an Email stating thanking me for making a payment to dish network. I thought it was strange since I did not authorize a payment so I logon onto Dish network website and verify that I was not enroll in auto pay.
I called today to find who authorize the payment; the CSR insisted that someone in my household must have done the payment. I explained that no one knows my password, and then the CSR said that someone must have seen me type the password. I told the CSR rep that I only logon once a month to make a payment and it is either from my home laptop or work laptop. Now the CSR claims that someone must have stolen my password. This is ridiculous, I never write my passwords and my laptops are spyware/ virus clean (I work for IT for 15 years). I had enough after about 40 minutes, I said fine the money I owe anyway but I want my credit card remove from file, the CSR rep said he can't do that so I said the cancel my online account, CSR said he can't do that either. The CSR said I can make a payment with another card; the card will replace the old card number on file, I find this ridiculous. Luckily I had some old gift cards with a few dollars on it, made a payment for 1.00 now they have a useless card on file. The rep transferred me to special solutions division or something like that. I hung up after being on hold for 30 minutes.
I can understand that strange things can happen, maybe Dish network system decided to auto pay by mistake, who knows but dish network should give users the option of not storing the credit card info when making an online payment like every other merchant does.
I am seriously considering canceling my dish, luckily I am not under contract.