I am a subscriber to DishNetwork for about two years. I called them (Sunday, March 6th) to upgrade my system to allow TV Everywhere.
I spoke to a rep that told me "no problem" but had to check my current system. He noticed that I had 2 standard definition receivers in addition to the 2 HD receivers. One of the standard def receivers I bought for full price at Radio Shack. The other 3 are leased from Dish.
The rep told me that before they can upgrade my system for TV Everywhere, I needed to replace all standard def receivers with HD receivers, which according to him, was the only way to get TV Everywhere. He then told me that after the receivers are swapped out, that I need to call back to set up the TV Everywhere which involves getting a Sling Adapter. I authorized the swap out in order to receive the services that I wanted. The next day (Monday, March 7th) they swapped out the SD receivers for 2 new HD receivers.
In addition, with out my knowledge, they removed my satellite dish and replaced it with another bolted to the top of my roof through the shingles. Wednesday, March 9th, I called back to get my Sling Adapter installed as instructed by the rep from DishNetwork. They told me I can no longer add the Sling Adapter because I have already used an upgrade by getting the HD receivers. They also told me that the first rep was wrong in saying that I needed all HD receivers.
And even though I was misinformed, they said at this point there is nothing they can do. Then they would pass me over to other reps that said they would look into it and call me back. I've called them back several times now with no definite answer on what they were going to do. I waited a couple of more weeks for a response and decided to call them back myself again on Sunday, April 25th.
They outright told me that they are not going to do anything for me. Outraged, I told them that I want my old system back with the ability to use my purchased SD receiver instead of leasing one of theirs, and they said it is impossible. They said there is absolutely nothing that they can or will do for me.
I was swindled out of using my own equipment and getting the system that I wanted. Now I have holes in my roof for a satellite dish that I didn't want.
Product or Service Mentioned: Dish Network Receiver.
Monetary Loss: $2500.