When I placed my account on snooze/vacation mode the Dish rep. did not advise me of taxes due when I went off snooze.
When I called Dish Network to advise that I would be on vacation, their rep. advised a monthly snooze rate of under $10. He did not advise that when I took my account off snooze/vacation that there would be prorated taxes added to my bill for the time I was on vacation/snooze. Had I known that I would not have put my account on vacation mode.
They failed to add the monthly taxes to my snooze bill which is what they should have done. They prorate the taxes at the full amount of your account before snooze not during. This is not a good practice and they do not advise their customers of this when they go on vacation/snooze mode.
My last bill on snooze was $1.96. When I resumed regular programing after snooze my bill is $153.58 which includes all of the prorated taxes and other charges at full amount for the whole time I was away!
Product or Service Mentioned: Dish Network Account.
Monetary Loss: $76.