To Whom It May Concern:
My family and I just moved from New Jersey to Salt Lake City, UT. We bought a home and decided on DISH Network for our TV Needs.
We have had nothing but problems. We couldn't order movies from our remote/TV, which we are supposed to be able to do. We have had a number of techs come out having to pay each time and nothing is getting solved. We had our first big snow of the year last night and today and we are ABSOLUTELY without service.
We called tech support and they said they would not be able to get anybody out here until Monday, maybe, and that we are going to have to pay for that visit. I have never been so pissed off than I am now.
I have a 90-year-old Alzheimer's mother who I am caring for who relies on the television for entertainment, it calms her and now you are asking me to go without service at all until Monday and then will have to pay for the visit, but that's right you will probably just tell me to get out there and clear the Dish off right? Please get this taken care of or the media is going to have a hayday with this.
Product or Service Mentioned: Dish Network Tv Service.