Dish Network - Entitled to a refund from Dish? You have to tell them to give you your money back, or they keep it
Today is 10/19, I cancelled my Dish service 8/22. There's a $30 credit on my account for 2 months. I had no contract obligation to dish, and equipment was received at Dish 9/12. That delay was theirs in sending their return info.
Today, I called dish to ask where my refund was, I was advised, get this...Dish does not send refunds unless a customer requests it! I asked does that mean Dish will keep MY money indefinitely if I do not ask for it? The rep chuckled and said that is exactly what Dish does. I failed to see the humor. I asked if this was legal...no response. I asked how long before my refund...20+ business days, AFTER the "check" clears the bank. I asked what that meant, rep could not explain, nor could he tell me which bank(s) he is referring to.
I asked how much interest I was going to receive, similar to a late fee Dish would charge for having my money for 2 months...he chuckled again. I was not trying to do a comedy routine, I wanted serious answers. I do not see how this can possibly be legal, let alone keep someone else's money that is not really Dish's, and do it in what, good conscience, as this is done for the benefit of our customers.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $30.
Preferred solution: Full refund.
I didn't like: Are keeping my money.