Dish Network - Failure to provide critical information so that the customer can make a decision on installation of service
An offer was made by a Dish network representative that did not provide sufficient information for a customer to make a decision. After wasting an entire day and the efforts of the installer, I was told that I could not get local stations from the local that I was used to access and preferred.
That is, I was accustomed to and preferred Washington, DC stations, but was told, after an entire day of getting the dish installed properly, that I could not receive Washington DC stations as my local stations because of my address (i.e., location). However, I already was getting those stations with my current provider, Verizon. This was all very frustrating, a completely wasted day and unnecessary.
That is, had I been told this early on I would not have proceeded with this switch. VERY UNPROFESSIONAL!!!
I am retired, have plenty of time and intend to make sure other learn of my experience.
Product or Service Mentioned: Dish Network Installation.
Reason of review: Order processing issue.
Preferred solution: Let the company propose a solution.
I didn't like: Service provided, Customer service.