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18 comments

We had the Hoppers with Joeys install about a month ago and we had nothing but problems. The Joey kept losing signal and can't connect to Hopper.

The TV would go blank or a code came up, you could never watch TV The tech been out to the house 6 times and could not get it fix right, they even replace all the equipment in each four rooms and it still does not work right.

The tech have no clue what causing the problem and the company don't want to work with us very well. They just keep sending a tech out and not solving the problem.The Joey is a piece of junk and i am done with Dish.It been nothing but headache

Monetary Loss: $500.

Location: Emporia, Kansas

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Guest

I agree.....same problem here

Guest

Funny thing...I just changed out my old xfinity internet router for a new one (other was 9 years old) about 1 hr ago and I started seeing this message on my tv. This never happened before and I've had the Joeys for a few years.

I only have xfinity for internet aND uparaded my old router which was painful. I never have problems with Dish or service ( 8 years).

Has anybody else experienced this coincidence and could this be the cause?

Guest

I recently upgraded to the Hopper. It would seem that my old hardware (that I own outright) is obsolete, and had to be replaced.

Yes, I've had a problem with my Joeys losing signal, sometimes.

Apparantly, Dish knows it too, because this new hardware is reporting directly to Dish. They are calling me late at night, wanting to set up a service call to 'fix' the problem.

Why the *** do they think is is appropriate to call after 8:30 pm?

I'm about ready to tell Dish to shove it!

Guest

Back to square one,,,, never changed anything and it can't find the hopper again. Haven't been able to watch sat again for two days. Don't understand why this is happening again....:-[ very frustrated!!!

Solon Jjh

kkliete,

That's a known issue we're actually having when the Hoppers are bridged. Our engineers are looking into it.

Guest
reply icon Replying to comment of Solon Jjh

Are they still looking into it, because it's February 2015, and I'm still having this problem.

Solon Jjh

kkliete,

I'm glad you found what you were looking for and bridging is only with the Hopper/Joey system. That term is for two Hoppers or two Joeys communicating with each other.

Guest
reply icon Replying to comment of Solon Jjh

Hi

I actually have two hoppers and three joeys and when brigding was on for the hopper that is not connected to the joey that was having problems that is when it would cause it to freeze. So I guess I won't be able to get Pandora on my joeys because of this. Any suggestions on this.

Thanks

Karen

Guest

JUNK :p

Solon Jjh

jlvegas,

I appreciated your explanation on that step as that's what resolves most issues like this that come up. It's essentially resetting the connection. Thanks for the input!

Guest

I had same problem until a Dish tech said lets try to this. If you have a MOCA connection go to settings network and Bridging.

Disable bridging because it uses WIFI not MOCA.

This fixed my problem. Good luck

Guest
reply icon Replying to comment of Guest-701209

Thank u thank u thank u. Have been looking all over the internet for a solution and your two little lines solved my problem that has been going on for over a week now.

I was about to pull my hair out. Thank you again.

By the was isn't bridging for using Pandora/apps?

Solon Jjh

walt,

What happens when you press the Guide button on your remote twice and try to edit the different lists?

Guest

Can't add chanels to my favorite list talked to 2 people at dish first one disconnected can't call me back so i'm on hold again for 10 min 2nd person tells me this is a known issue can't fix.They are glad to charge an arm and a leg for there service but your stuck with JUNK.

Solon Jjh

JLVegas,

We would hate to see you go and I do understand how inconvenient and frustrating that is! Can you please email me your account number at michael.lemar@dish.com so I can go over some options?

Guest

Agree, same thing here Joey is always trying to re-connect to hopper and I get 1303 Error Code. Dish has been unable to fix the problem.

Have had four techs come and try to fix it.

No one at Dish has admitted that this is a problem and are not able to fix the problem. I'm looking for another TV provider.

Guest
reply icon Replying to comment of Guest-696576

I have had same problem for 6 months, techs come out with no clue to problem, dish techs on the phone act like they have never heard of this problem, I just want it fixed

Solon Jjh

Anonymous,

What is the error message you're getting when this issue occurs? Please email me at michael.lemar@dish.com so I can further assist you with this.

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