I had a scheduled installation between 12-5 pm. At 10:00 am they emailed and said install was changed to 5:15 pm.
Then around 2:00, I got another email saying it was changed to between 5:30 and 6:45 pm. I called customer service and was assured it would be at 5. At 3:30, another email saying it would be at 4:30. At 5:30 I call again.
The customer service rep was very rude so I asked to talk to a supervisor. She listened for a few seconds, said it was all the tech's fault and hung up on me. The tech arrived at 6:00. I called back and asked to speak with another supervisor .
I got Jen this time. She was worse than the first supervisor if that is possible. I asked to speak with her supervisor and was told no. This was a huge waste of my time today.
They give you a FIVE hour window in which you have to be home. Then continue to change it on you through out the day. Just as I would be ready to go, another email with a new time. Incredibly frustrating.
You would think they could hire enough techs so they can be there within the allotted time. And their customer service is horrible!
If this is what they are like before I am even a customer, I hate to see what they will be like after they have my money. Run away quickly...
Product or Service Mentioned: Dish Network Installation.