I signed up for Dish Network several years ago for a package that included free HD for life. Recently I started being charged for it.
I called them and they said they couldn't prove that I was supposed to have it for life. I found an email where I upgraded and the free HD for life was referenced. I forwarded this old email to Dish and didn't get a response. Then I send it to the state attorney general's office.
Now Dish wants to give it to me for 48 months. I don't think that 4 years is for "life". They should be held accountable for the promises they make to customers.
I am considering cancelling my service so I can do business with an ethical company. My advice is go elsewhere for satellite TV service.
Product or Service Mentioned: Dish Network Tv Service.