Contacted dish network a couple nights ago about a past due bill that belong to my niece. She’s on a fixed income and when she hooked up dish again to get back a refund of $440 for early termination, which was unauthorized.
She had been in abusive relationship and had to leave the state. All equipment was returned to dish, but that didn’t matter. Dish has no sympathy if you terminate early, no matter what. I think you could even die and they would still try to get the money out of you if it was an early termination.
Oh wait a minute they couldn’t get the money out of you, because you would be gone, but they would get it from your estate. I asked them if they could work out a plan where she could pay back her past due charges and then work on getting current. I was told they were running a business. However, I did talk to a supervisor after failing miserably with the representative and he said she could go in on March 23 and request an extension, which would cost another $10.
It’s not that she’s trying to get out of paying her bill. She just needs to have some time to be able to pay it, and make payments.
Other companies have done it in the past, why can’t dish? Dish is a big hole that keeps sucking money into it.
Product or Service Mentioned: Dish Network Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $300.
Preferred solution: Let the company propose a solution.
I didn't like: Not willing to work with customers.