I signed up with Dish in September, 2014. I was checking prices and deals and DISH offered a $200 gift card as an incentive.
As of January 26, 2015 I have not received the Mastercard. I called Dish back in December and they said my card had been sent October 16th. They gave me a number to call Dish Rewards so I called them. Dish Rewards told also told me the card was sent out on 10/16 and gave me a number to contact Mastercard.
Mastercard has no record of my name or address. They asked for a PID number which I couldn't provide. I called DishRewards back and they didn't have a PID number (or any other number associated with this offer). I have gone back and forth between DISH, DishRewards and Mastercard.
My issue has been sent to the Dish "Back Office" but they don't call me back. Mastercard still has no record of me and explained that the PID number would be the proof that a card was ordered for me. I called Dish after months of aggravation. They offered to give me $20 off my bill for the next 10 months when I told them I wanted to close my account.
Because I signed a 24 month contract, they now want to charge me $400 to void my contract. While they haven't lived up to their end of the contract, I am expected to live up to mine. I had them turn my service off and now I face collections if I don't pay the termination fee. Beware of these scams.
I don't believe I was ever sent a card and no intention of sending me one. Wish I knew what could be done from a legal standpoint.
Reason of review: Offer not as promised.
Monetary Loss: $600.
Preferred solution: Credit my account $200 (immediately, not over 10 installments) and restore service..
Dish Network Pros: Ease of use, Fox programming, Sign up was great.
Dish Network Cons: Breech of contract, Customer service.
Location: Franklin, North Carolina