Timbercreek Canyon, Texas
Not resolved
Billing Practices
Customer service
Diversity of Products or Services

After owning our own equipment for 18 years, we were contacted by Dish and told our paid for equipment was obsolete and we would need to begin renting a receiver from them. Our equipment still worked fine but they were doing a security upgrade and our old receiver wouldn't work with the new card.

We told them we would not rent equipment from them. We bought our receiver and it worked fine. They said they would no longer be able to provide service unless we rented equipment. We said we don't rent equipment.

We will no longer use your service unless you replace our equipment free of charge. We have NEVER had a contract with Dish. Long story short, guy comes out to do the install for our replacement equipment, whips out his contract agreement. We refuse to sign.

Tell him to take the equipment, we aren't signing. He gets Dish on the line and they apparently tell him to just get us to sign the acknowledgement of install paper because it says on that paper that we agree to the customer service contract. My husband and I own a small business. I am appalled at how we have been treated as customers.

Do not believe what you are promised by Dish. And if you are contract averse and do not "rent" equipment, do not sign anything with Dish. So, over a $20.00 early termination fee, Dish treats us like *** after literally 20 years of being their customer. It isn't the $20.00 obviously.

It is being lied to after we were adamant about what we were and weren't willing to do to have the service.

FYI We have since upped our internet speed and subscribed to Hulu (month to month) we own our Roku box. And we get tons of stuff to watch free from the library.

Product or Service Mentioned: Dish Network Receiver.

Reason of review: Not as described.

Monetary Loss: $20.

Preferred solution: Full refund.

I didn't like: Being tricked into signing a contract, Deception sales practices.

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