Ok I was a loyal dish network customer. We moved and they could not find a line of sight for the satellite.
We were told that we would not be charged a cancellation fee. However, of course we were charged one. As we waited and disputed this account it ended up on my husbands credit report. I paid the bill a week ago with someone in the loyalty department and was told that they would contact the collection agency and have the account removed from his credit and send me a letter.
I called today because I never received the letter, I got some girl on the phone who kept making up stuff about why it wasn't sent and that they didn't know what credit agency I had been sent to. She also said that they would contact the agency and have it updated but not removed. I asked how they could contact the agency if they didn't know who I had been sent to. It was like she was just making up stuff to tell me.
I am so pissed off because first off I don't think we should've been charged a cancellation, then I just give up and pay it in good faith based on what the representative was telling me, then today I get a bunch of bull ***. I was thinking of reinstating my service but I will never EVER use this company again.
Product or Service Mentioned: Dish Network Account.
Monetary Loss: $500.