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I,ve been a customer for years and always paid my bill on time to the last penny for which is over 150.00 a month so needless to say im a great customer so you think i would be titled to some free upgrades but nope and so you know i have good credit but nevertheless i asked to be upgraded to their new 20 dollar voice remote and they said no but all new customers get them from the start and that's not right !!!!!

Product or Service Mentioned: Dish Network Customer Care.

Reason of review: Poor customer service.

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That's like saying after owning a car for so many years you would be entitled to another free car after a few years

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