I am very upset with their service. I called today to cancel my services and dish network representative was very rude asking me in a disrespectful way why I was cancelled. she start telling me that I need some extra fees that I do not feel I need to pay because I am no longer have a contract with them specially when I am planning to return all the equipment. all I need to pay is my monthly service. Another complaint is that I asked her to transfer me to the Spanish line and I have been waiting to talk to somebody in Spanish for over an hour and was disconnected. I need this problem to be fixed.
Product or Service Mentioned: Dish Network Customer Care.
Reason of review: Return, Exchange or Cancellation Policy.
Preferred solution: I want to return your equipment with no extra fees because I respect the contract. if i am returning your equipment I dont have to pay extra fees. .