I have been a customer of Dish Network for many years. I am charged over $170.00 a month for programing and lease fees.
In Jan 08 I replaced the origional unit that I had purchased because it had broken down. I was placed on a two year contract with out being informed of the requirement. I was given a new unit but I now leased the unit. It broke down and had to be replaced in Oct 08.
Dish Network would not give me another new unit, I could only receive a refurbished DVR. I was under a two year contract and I was paying for the lease but could not get a new DVR!! It has now broken down and I still can not receive a new unit. Two of their custsome service representatives hung up on me, one because I challenged the bad information they were giving me over the phone and the other because I assked to speak to a supervisor.
I will now explore other programing opportunities and replace Dish Network ASAP.