International Falls,Minnesota
1 comment

I lost my signal, called Direct TV and was told a tech would have to come out here at a cost to me of $95 or $7 a month and only $15 anytime he has to come out. I explained that my bill is paid so as a customer my obligation was met, but asked them why I would have to pay for the tech to fix a company problem.

I spoke with 3 separate representatives and was told that is policy.

I had direct TV for 5 years and never had to pay to have them fix their own service. So I said no way leave the service broken and they will be violating their contract to provide me cable

:-) I really hope I can get out of this contract with such a shady company.

Product or Service Mentioned: Dish Network Tv Service.

Monetary Loss: $95.

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MikeLDISH123
Aurora, Colorado, United States #660564

I understand your frustration with the loss of signal as that can be aggravating. Please understand it costs our company money every time we send a technician out for a work order at your home.

The Protection Plan gives you an $80 discount from the standard cost of a visit and if you could please email me your account number at michael.lemar@dish.com, I can definitely look over everything and see what I can do! Thank you.

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