Dish Network Reviews
Dish Network Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Dish Network has a 1.6 star rating from 1270 customer reviews and 12% would likely recommend. Reviewers report widespread dissatisfaction, long wait times, high price levels, and many unresolved complaints. Common search intents include Dish Network reviews and customer complaints about billing, refunds, and subscriptions.
Key Takeaways for Future Customers
- Expect long hold times and difficulty reaching live US-based support.
- Be prepared for potential billing disputes and refund requests.
- Check contract terms for early termination fees and equipment return policies.
Negative Feedback / Risk Areas
- Poor customer service and offshore reps leading to unresolved issues.
- Frequent service outages, defective equipment, and installation errors.
- Billing increases, disputed charges, and slow refunds.
Positive Feedback
Some customers praise ease of use and helpful technicians or successful service calls.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Dish Network has a 1.6 star rating from 1270 customer reviews and 12% would likely recommend. Reviewers report widespread dissatisfaction, long wait times, high price levels, and many unresolved complaints. Common search intents include Dish Network reviews and customer complaints about billing, refunds, and subscriptions.
Key Takeaways for Future Customers
- Expect long hold times and difficulty reaching live US-based support.
- Be prepared for potential billing disputes and refund requests.
- Check contract terms for early termination fees and equipment return policies.
Negative Feedback / Risk Areas
- Poor customer service and offshore reps leading to unresolved issues.
- Frequent service outages, defective equipment, and installation errors.
- Billing increases, disputed charges, and slow refunds.
Positive Feedback
Some customers praise ease of use and helpful technicians or successful service calls.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Denver, Colorado
NO 24 7 technical support
All the phone numbers I tried said 24 seven support. All it was, was an AI that said you were closed.
I am so upset. I'm changing to something else. I cannot watch TV.
It's only 10 o'clock where I live. Well, I've been working on it since nine.
- Hopper
- No support after 10 az time
Preferred solution: Tech support 24/7 and THE AI DOESN’T DO IT!!!!! it says 24 seven support online everywhere on your dish website
Bend, Oregon
Talk to customer service in the USA
The reviewer tried to contact the company before posting this review.
Got connected with somebody from another country again. I want to talk to a person in America that speaks good English and lives in America.
- Good service good price
- Out of country customer service
Preferred solution: New dish service
User's recommendation: Have an American customer service contact
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Leesburg, Virginia
Joey and insignia tv not pairing , tv default channel was disturbed !!
The reviewer tried to contact the company before posting this review.
TV was disturbed during carpet cleaning and knocked off default channel! Can not fix it with my limited tech knowledge
Tampa, Florida
Missing channels for 5 days
The reviewer tried to contact the company before posting this review.
Can't get past the robot. Is this supposed to help?
It doesn't. Wait time of 45 minutes for technical support?
- 190channels
- 180 not working
Preferred solution: TV that works
User's recommendation: Don't
Iola, Wisconsin
Poor installation of Dish and loss of service
- - Tech moved the dish to the roof; it now points at the roof.
- - There is no satellite service currently; an appointment is scheduled for May 16.
When the tech moved my satellite dish to my roof he obviously screwed up because the dish and the receivers are pointed at the roof not up in the normal position. I have no satellite service and when I called to complain I was told I had to wait until May 16th to get a tech out here !!!
I have been a dish customer for 25 years and this is the kind of service I get when they created the problem !!!
Please look at the attached photo below to see what I'm talking about. When we lost service my husband mentioned the satellite dish had moved from the position it was in when it was installed.
Denver, Colorado
Picture is freezing up often
The reviewer tried to contact the company before posting this review.
Fix the problem. Interferes with programming, annoying as heck.
Should not be happening. Missing a lot of details of programs.
- Great lineup of shows
- Freezeing of program
Preferred solution: The problem fixed
User's recommendation: Fixit or don't subsribe
Austin, Texas
Bad equipment caused bill increase
- - Bill rose from $112 to $157.
- - They say gear is outdated and no return after cancellation.
- - A price drop offered only after cancellation started.
Like previous service calls over 24 yr subscription, Dish increase monthly bill after replacing worn out equipment. This time it raised the price from $112 to $157.Dish proved again their equipment is out dated by saying that none of what we have needs to returned after cancelation.
They offered a 24 yr customer a price drop only after the cancelation was started. So much for customer appreciation!
They rely on old people being unaware. I would not recommend that you become a customer.
Clint Pullin
Texas
User's recommendation: Do not become a subscriber
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brea, California
I call 11 times
Worst customer service
I cancel My Dish account last week I got Directv they failed so what happened was My Mom she did not order pay view movies they charge her we left and were charged an 849$ termination fee for switching to Directv *** this is not right they have an terrible policy I told the news they are investagate but they said keep calling and I talked to my State of Califorina!
- Worst customer service ever experienced
Preferred solution: Full refund
User's recommendation: do not trust them
Lebanon, Ohio
Resolved: I have a picture but no audio. Rebooted twice to no effect.
The reviewer tried to contact the company before posting this review.
I did not resolve the problem until I reached the third representative. The first 2 kept putting me on hold and then I was cut off.
The third attempt got me a woman and she was really on the ball. Got my problem resolved in less than 10 mintures.
I am so glad I persevered and kept calling back when cut off by the first 2 reps. I still have some problems with a scattered picture from time to time.
It actually was a problem with the TV audio. The third person I talked to finally figured out what the problem probably was.
She walked me through how to fix it and she was right, it was the tv. I do have problems with the picture scrambling from time to time. What could cause thar?
Is that a Dish problem? And I wish I had my CNN back in my stations.
Philadelphia, Pennsylvania
No issue with dish at this time
You must have me mixed up with somebody else because cause I didnt call and make a complaint at all so I dont know what youre all talking about
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Portland, Oregon
I'm sharing my frustrations regarding...
The reviewer tried to contact the company before posting this review.
I'm sharing my frustrations regarding the challenges I've faced with billing. As a senior, it's especially difficult to navigate this process.
I've been trying to pay my bill for over a week now, and despite calling, texting, and attempting to change my password online, I haven't had any success. I hope you can improve the online assistance; it's been a source of disappointment for me. Your understanding of this matter would mean a lot.
.
How responsive is DISH Network's customer service?
282 Resolved
1079 Unresolved
Total complaints: 1361
Resolved complaints: 282 (21%)
Unresolved complaints: 1079 (79%)
Almost disappeared
We're pretty sure that if DISH Network showed up wayyyy more often on ComplaintsBoard and paid more attention to reviews and complaints, it would lead to better results. But for now, the resolution rate doesn't indicate successful customer interactions.
We advise reviewers to be careful when communicating with DISH Network and be ready for the chance your problem might not get a response. It's also good to start looking for other solutions if your issues aren't fixed as you want.
User's recommendation: FIND SOMEONE WHO HELPS SENIORS!
Portland, Oregon
Poor customer service for RV receiver
- - No signal for over 60 days.
- - Considering canceling the system.
- - Support gives fixes that often don't work.
DISH RV is a battle. My RV and Dish have not moved in over 60 days but there no signal again.
ready to cancel the whole damn system. Customer support really doesn't know how to fix their own signal.
I have been told a difference fix every time I call and half of the time the fix doesn't work. After several years, I am ready to throw the who thing in the garbage
User's recommendation: find another way to watch tv away from home
Denver, Colorado
Tv will not work
The reviewer tried to contact the company before posting this review.
I havent spoken to anyone, and my problem is still my problem how can I rate what you did when you havent done anything yet I need help
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Columbus, Ohio
As along time customer I want to file a...
The reviewer tried to contact the company before posting this review.
- - Today I was treated poorly while ordering a movie.
- - A free rental couldn't be used on a $6.99 movie.
- - Amounts and limits weren't communicated.
As a long-time customer, I want to file a complaint about the treatment I received today when trying to order a movie. I have a free rental available and was not able to use it because it was 6.99 and could not be used on a more expensive movie.
At no time over the past few months was I made aware of the amount or the limitations. Service has been declining, and for the second time in recent history, I was paying for local channels that were not available because of provider issues.
There is no reason for the treatment and lack of help by your, apparently offshore, reps. Stop trying to sell new services and take better care of current issues.
- More ad sites and fewer usable sites
User's recommendation: Shop elsewhere
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProblems with my service on my TV
The reviewer tried to contact the company before posting this review.
Will not get any stations that had previously been used to having I need to speak to a representative will you please connect
Preferred solution: Fix my service for tv
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lincoln, Nebraska
As of midnight tonight, Sunday May 10,...
The reviewer tried to contact the company before posting this review.
As of midnight tonight, Sunday May 10, 2026, effectively cancel the America's top 200 package from my account, [CREDIT_CARD_DATA][PHONE_NUMBER]. My name is [PERSON_NAME]. My address is [STREET_ADDRESS]
- Weather related signal problems
- Price gouging
- Signal losses
User's recommendation: Trust this company to help fix problems with stubborn, robot based companies.
About
, , , ,
Dish Network was established in 1996 when EchoStar launched its first satellite and created the company to market satellite TV system. "DISH" is an acronym for Digital Sky Highway. Dish Network's headquarters are located in Meridian, Colorado. The company specializes in telecommunications providing direct broadcast satellite television, audio programming and satellite Internet services. Dish Network employs more than 20,000 people. The slogan of the company is: "Better TV for all". There are over 13 million Dish Network subscribers all over the world. The most famous Dish Network show is Charlie Chat that is hosted by company's CEO Charlie Ergen and Jim De Franco.
Dish Network is ranked 572 out of 2446 in Telecommunications category
USA
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