I made my payment on the due date. An hour after my payment was made service was disconnected.
My payment was registered but Dish said the payment crossed paths with the order to turn off & it would be an hour before service restored. What?!? I pay my bill every month they screw up & I'm without what I paid for! They offered me free movie channels...I already get the movie channels for free, so they couldn't offer me anything.
Filed a complaint with Better Business Bureau said I was considering leaving for the competitor since Dish was so disrespectfu, & I would get a better deal. Their response was I could lower my package if price was an issue!!! Unreal!
So rude & unhelpful I understand mistakes happen, but at least own up for them & apologize.
Product or Service Mentioned: Dish Network Deal.
Reason of review: Poor customer service.
Monetary Loss: $117.
Preferred solution: Price reduction.
I liked: Sign up was great.
I didn't like: Customer service and service, Service provided.