We asked Dish Network to come to my daughter's home and install service to her house. They came, but brought a bad box. We called them and they sent a new one and we gave them the bad one.
They charged us for that box anyway by drafting $355.99 out of our account without telling us. We called as soon as we found out and argued with them, got disconnected several times and finally got someone to admit that they found that box in a warehouse somewhere.
They promised to replace our money within 48 hours. Why is it that they can steel our money in a few hours and it takes 8 hours to replace it. We did get our money back, only to find our that a week later, they are trying to take it out again. What can we do to stop this? We want to cancel the contract and/or do we have to change our bank account to stop them from steeling our money again.
Any answers out there?
Product or Service Mentioned: Dish Network Account.