I've been a dish customer for a little under a year. I called to cancel my services and much to my surprise like many other customers I was then informed that I had to pay to ship them their equipment back.
I was charged $17 per box. Ofcourse I was beyond pissed because the equipment was brought to me so why am I being charged to use your service. That's like retaliation for cancelling. THEN I asked for the details of my last bill because they told me that I would receive a credit.
Well I was billed for movies that I had never bought. I called Dish and was told that I had to rent these movies because I couldn't be billed for them without using my remote to do so (as if humans can't add anything to your bill). Then I was told that they remove your harddrive from your DVR and if there is movies on it, they charge you that way. Dish could not tell me when I had rented the movies though.
I complained enough to get my money returned but this whole operation is a scam. I will never be a customer, I will never recommend them. The owners should burn in *** as with many other companies. I don't appreciate being stolen from and I will not allow it to happen.
I did try to get some movies when I first got the service but the rep I signed up with had given me vouchers to get the movies for free. When I found out that Dish's movie service sucked and you had to wait in line to see a movie, I disconnected my modem and never tried again. I believe that is what they were trying to charge for.
Still ridiculous. Hate'em!!!