If you want service from Dish, you will have a long wait. And you will have an unending exploration of web pages to attempt to get a phone number to call to talk to a real representative (unless of course you are signing up for a new account). Dish offers few links on-line to phone numbers to talk to a real person r/e service and problems -- it is heavy on "Chat" access and when I tried to chat, the time to wait started out at 8 minutes when I signed on, and was up to 20 minutes (30 minutes later) when I gave up.
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss poor customer service of dish network account. Dish Network needs to read this review and look into the issue (if any) according to poster's claims.