Ever since I signed up with Dish Network's service they have engaged in bait and switch tactics where they quote a low rate for service and the bill arrives and is double the amount. I was promised 24.99 for service (which was only for 3 specialized international channels) plus fees, which the sales agent said he couldn't quote but would be minimal.
Also, a $10 discount if I opted in for direct withdrawal payment was promised. Then, they offered 3 months free premium channels and blockbuster online for free, for signing up. Sounded great, until my bill came for over $50.00 and I was told the $10 discount was only for HD service and would not be credited. When I called to complain about the rates, they suggested they switch my plan and never said the free blockbuster service they offered would be removed.
Then, they said they could not add the blockbuster back if I did not upgrade my account to a higher plan, which I refused to do. Then, the next month's bill came and it was $103. They were charging for the "free" premium channels. They credited me $43 after 2 hrs of phone calls.
A manager named Brian on 4/27/12 also promised I would get free local channels for 6months, monthly $5 credit and the free blockbuster added back to the account. None of that happened, except for the $5 which came with another 2yr contract attached if I wanted to opt in, and he made no notes in the computer regarding his promises. Now this month, I get a bill and it is $103 again!! I called and was hung up on twice.
Then was told that the premium services have been cancelled and they have no idea why I am still calling because they can't do anything. They have automatic withdrawal and they will charge me the $103 this month.
I just want to cancel the service with them because they are swindlers and thieves. They told me they would charge me a cancellation fee of $200 even though they have lied and repeatedly reneged on the prices and services promised.