Having been a DirectTV customer for 12 years, I switched to Dish in search of a better deal and have lamented that choice ever since. There aren't many options here, and DirectTV has long hold times for customer service but that's nothing compared to the rude customer service associates, malfunctioning equipment, and illegitimate promises at Dish.
After 2 months of being a customer, I called today for the 3rd time about cartoon network and the turner dispute. Since Cartoon network was one of the main channels I requested upon signing up for service and Dish has been unable to provide the agreed upon service for a month I requested to be released from the contract. After my third transfer and 40 minutes on the phone being told rehearsed scripted platitudes, I spoke to a rep in the "Office of the President". He was a condescending blow hard, and I've got to say this is worse than anything I've experienced over the phone in a decade. This little peon Eric is very good at his job, if his job entails losing customers. He clearly stated that my only option was to cancel my account and pay the early termination fee.
I have reduced my service to the absolute basic, with no DVR because Dish will not absolve the contract they aren't fulfilling. I would love to take these jackals to court. I'll pay the early termination fee to Dish even though its their breach of contract, after the billing date comes around and go back to DirectTV with my tail between my legs.
Product or Service Mentioned: Dish Network Deal.
Reason of review: Not as described.
Monetary Loss: $1000.
I liked: Sign up was great.
I didn't like: Service changed before, Ink was dry on the contract.