I have had an incredibly difficult time getting assistance with my service request. There is a problem with my dish-on-demand.
It says my receiver is not connected to broadband internet-server connection failure. I have never had this problem before. The wait time when I call customer service is at least an hour. When I try to chat with an agent, i am told that I am being transferred to an agent who can help, but no one appears in the chat box.
I am repeatedly asked for the 4 digit security code which I have forgotten and need to reset. When I try calling customer service, there is an hour wait. This has got to be the worst customer service I have ever experienced with a Satellite/Cable provider.
I am very close to writing a letter to corporate. This is unacceptable service.
Product or Service Mentioned: Dish Network Customer Care.
Reason of review: Poor customer service.